Policy and Privacy Notice — SKINARI Barrie

Appointments and Arrival

Appointments should be scheduled through the current booking link or by contacting the studio.
Keep contact information current so confirmations, manage links and service notices reach you.
Please arrive on time. A late arrival may shorten the service or require rescheduling to protect the next appointment.
The studio is appointment-based and the door may be locked between clients. Please call before an unscheduled visit.

Cancellations, Rescheduling and Deposits

Please provide at least 48 hours' notice when possible.
The cancellation cutoff and available self-service actions shown in your confirmation/manage link are authoritative for that appointment.
Where checkout displays a deposit, it is applied to the appointment balance. Current Skinari online booking normally uses a 20% deposit.
A deposit may be non-refundable when an appointment is cancelled inside the stated cutoff, including the published 24-hour deposit condition where applicable.
No-show, late-cancellation or rescheduling consequences will not exceed the terms presented for the specific booking.

Payments, Refunds and Receipts

Accepted methods may include cash, debit, credit, e-transfer and secure online payment where offered.
Payment-card details are handled by the payment processor; Skinari does not ask clients to send full card numbers by email, text or chat.
Service payments are generally final because appointments reserve professional time and consumable supplies.
Contact the studio promptly about a concern. Corrections, refunds or adjustments are assessed according to the circumstances and recorded through the payment ledger.
Receipts reflect the recorded payment and refund history for the appointment.

Health, Suitability and Results

Tell the provider about relevant allergies, sensitivities, medications, pregnancy, recent procedures or health considerations before treatment.
Website, chat and AI content is educational and cosmetic in nature. It is not medical diagnosis or medical advice.
Individual suitability, healing, longevity and results vary. No outcome is guaranteed.
Urgent or medical concerns should be directed to an appropriate licensed healthcare professional.

Aesthetic Rewards

The program provides scheduled rewards totaling 50% across eight qualifying visits. It does not provide one 50%-off appointment.
The schedule is: 5% on visit 2; 10% on visit 4; 10% on visit 6; 15% on visit 7; and 10% on visit 8.
One punch is tied to one completed eligible appointment with at least $50 in pre-tax service subtotal and a recorded payment.
Each qualifying appointment can be used once. The scheduled discount is recorded against that appointment in the payment ledger.
Returns, voids, fraud, duplicate profiles or payment corrections may require a Loyalty correction. Cards and QR credentials remain server-controlled.
The program is free, non-transferable unless Skinari expressly approves an account correction, has no cash value and may be changed or ended prospectively with reasonable notice.

Gift Cards and Promotions

Gift cards are purchased through the studio or a verified gift-card purchase channel. An appointment-booking page is not itself proof of gift-card purchase.
Confirm value, delivery, expiry and redemption terms before payment.
Promotions are subject to stated dates, eligibility and availability and cannot be combined unless expressly stated.
A website signup places the email on the studio offers list; it does not promise an immediate coupon unless the promotion specifically says so.

Privacy Notice: What We Collect and Why

Skinari collects only information reasonably needed to operate appointments, customer accounts, Loyalty, payments, communications, safety and the website. Depending on the feature you use, this can include:

name, email, phone, birthday and account identifiers;
the server-owned account link between a verified Firebase login and the matching canonical Customer profile, when one is established;
appointment, provider, service, treatment, consent, notes and communication history;
payment amounts, status, receipts, refunds and processor references, but not full payment-card numbers;
Loyalty card, qualifying visits, scheduled discounts and QR credential;
messages submitted through contact forms, chat, SMS, email, WhatsApp or Instagram;
technical security information such as timestamps, browser/device information, request identifiers and abuse-prevention signals;
optional analytics data only after the visitor selects “Allow analytics.”

We use this information to provide and manage services, protect accounts, prevent duplication or fraud, calculate balances and Loyalty benefits, communicate about appointments, respond to enquiries, maintain records and improve the website with consent.

AI Chat and Skin Scanner

The public chat sends the bounded conversation to a Cloudflare Worker and an external AI model provider so a response can be generated. Do not submit passwords, payment-card numbers, government identifiers or detailed medical records.
The optional Skin Scanner sends the selected selfie through a Cloudflare Worker to an external AI model provider for a cosmetic, non-medical assessment.
Skinari's application does not intentionally save the selfie to Firestore or Storage. The image must still be transmitted and temporarily processed by the external infrastructure, whose handling is governed by its service terms and configured retention controls.
Camera/upload begins only after an explicit consent step. Closing the scanner before consent prevents submission.
AI output can be incomplete or wrong. It cannot diagnose conditions, guarantee results, confirm availability, set prices or complete a booking.

Service Providers and Disclosures

Information may be processed by service providers only for the feature being used, including:

Google Firebase for Firebase Authentication, Functions, Hosting and Firestore Customer and Loyalty records;
Stripe for secure online payment processing where enabled;
Twilio and other configured email/SMS communication providers used for confirmations, reminders and receipts, with related notification records retained for delivery and audit;
Formspree for website contact and offers-list submissions;
Cloudflare and Groq, the currently configured AI processor, for bounded chat text and optional selfie analysis;
TryBrows when the optional brow-style preview on the home page is loaded;
Google Analytics only after analytics consent;
Fresha, Google Maps, Instagram/Meta or other sites when you intentionally follow an external link or use the related feature.

We do not sell personal information. We handle privacy requests in the Canadian privacy context applicable to the studio and may disclose information where required by law, to address fraud or security, or with your direction.

Retention, Safeguards and Your Choices

Operational records are retained for business, tax, dispute, safety and legal purposes. Historical bookings, payments and audit records may be preserved rather than deleted when integrity requires it.
Access is limited through authentication, tenant isolation, permissions, server-controlled actions and encrypted network transport.
You may choose Essential only or Allow analytics and reopen those settings using the Privacy choices control.
You may ask to access or correct account information, unlink a Loyalty account, or request deletion where retention obligations do not require the record to remain.
For privacy questions or requests, email info@skinari.ca or use the contact form with topic “Privacy or data request.” We may verify identity before acting.

Changes to This Notice

Material changes will be posted here with an updated effective date. Changes to appointment, deposit, Loyalty or promotion terms apply prospectively unless a specific booking or transaction already established different terms.

Policies and Privacy Notice